Support & ticketing in monday.com

Support and ticketing in monday.com

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Thomas will show how to set up a workflow. He will build with you a support and ticketing board in monday.com. Show you how to set up your intake form and automate receipts with a ticket number. After a while you will get a lot of the same questions, Thomas will go through how to build up a knowledge base for all of your FAQ. Get great tips on what email integrations you can use for best practice.

Talking points

  • Setting up your intake form
  • Generic support and ticketing
  • Automate receipt with ticket number
  • Knowledge base for frequently asked questions
  • Set up a chart view
  • monday.com email integrations

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Past recordings

Lessons Identified/ Lessons Learned

Omnitas is continuing the “Build with us in monday.com” series and this time around the subject is Lessons Identified/ Lessons Learned (LI /LL). Join us to learn about how you can use monday.com to gain better insights and avoid making the same mistakes. See how we build in monday.com and our thoughts about LI/LL.

Ticketing portal in monday.com
Past recordings

Omnitas Custom ticketing portal for monday.com

The team at Omnitas Consulting has built a secure web portal for custom ticketing and support in monday.com. This is an issue tracking system, also known as an ITS, trouble ticket system, support ticket, request management or incident ticket system.
Omnitas’ ticketing solution manages and maintains and organizes lists of issues
in your account. Join our free webinar where we’ll talk about it and show you how it works. Say goodbye to expensive ticketing software and say hello to our monday.com custom solution!

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