Support & ticketing in monday.com

The next stage in our “Build with us” series, in monday.com, is “Support and ticketing in your monday.com account”. Manage incoming tickets and correspond with clients. Being able to bring together all information into one central work hub can really enhance your workflow. Automatically assign tickets to the right department or support agent. Track the time they take to get solved. If you need to get back to your tickets, they are all stored in one place to refer back to if needed.

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Thomas will show how to set up a workflow. He will build with you a support and ticketing board in monday.com. Show you how to set up your intake form and automate receipts with a ticket number. After a while you will get a lot of the same questions, Thomas will go through how to build up a knowledge base for all of your FAQ. Get great tips on what email integrations you can use for best practice.

Talking points

  • Setting up your intake form
  • Generic support and ticketing
  • Automate receipt with ticket number
  • Knowledge base for frequently asked questions
  • Set up a chart view
  • monday.com email integrations

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Let’s build a risk management process with the help of monday.com. In our next chapter of build with us, Thomas Karlsson will help you structure and manage your risks.
Trying to run a business or manage a large project can often feel like walking a tightrope. Let’s minimize the risks and be ahead of it all.
Project risk management helps you identify all possible risks, figure out the worst ones, and start taking action to deal with them.

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Integrate more in monday.com with Make and GraphQL

We get a lot of questions about integrations for monday.com when there are no apps or already added tools. This is where the great company Make (formerly Integromat) comes into play. Join our free webinar, where our Implementation expert Lucas will talk about how Make can integrate all your software into monday.com. Lucas will speak about GraphQL query and monday.com documentation, and how to use GraphQL for monday.com integrations.