Keeping your customers up to date with how a ticket is being processed as well as requesting more information from them without creating a never ending stream of new tickets is a thing of the past. With Omnitas brand new ticketing portal powered by Make, we can now read items live from your monday.com account and present them to your clients via the portal.
The portal allows for two-way communication and file submission. The users (external or internal) can access the relevant information without having to be a monday.com user. If allowed, the client can add further information and even change field values.
This is the next big thing when it comes to ticketing in monday.com and it truly makes monday.com a competitor to the likes of Freshdesk and Zendesk.
Do not miss this webinar and learn all about how we can customize a portal for your needs.
See you there!
- Walkthrough of what we have built
- Who will get the best use of our great solution
- Type of use cases
- Configuring the portal